Terms and Conditions for Removals Knightsbridge
These Terms and Conditions set out the basis on which Removals Knightsbridge provides domestic and commercial removal services, including packing, loading, transport, unloading and related support services. By confirming a booking, the customer agrees to these terms, which are designed to ensure a clear, fair and practical arrangement for both parties. References to the Company, we, us and our mean the removals provider, while you and your mean the customer or authorised representative who places the booking.
These terms apply to all standard removal services unless a separate written agreement states otherwise. If any special service is requested, such as handling of fragile items, disassembly, storage, or a combined moving and disposal arrangement, the specific service details will be treated as part of the contract and may be subject to additional charges. The customer is responsible for ensuring that all information supplied at the time of booking is accurate, complete and up to date.
Use of the service means that the customer accepts these conditions in full. If the customer is booking on behalf of another person, the person placing the booking confirms they have authority to do so and accept responsibility for payment and compliance with the terms. 
Nothing in these terms affects any rights that cannot legally be excluded under UK law.
Booking process begins with an enquiry or request for a quotation, followed by an assessment of the items to be moved, the collection and delivery addresses, access conditions and any special handling requirements. Where necessary, we may provide an estimate based on inventory details, photographs, or a site visit. Estimates are ordinarily based on the information made available to us and may change if the actual service differs from what was described.
A booking is not confirmed until we have issued a written confirmation and, where required, received any deposit or pre-authorisation requested at the time of booking. The confirmation may include the agreed date, time window, scope of work, vehicle size, number of staff, packing materials, and any extras. The customer should check all details carefully and notify us promptly of any errors. If the customer requests a change after confirmation, we may revise the price, timing, or service scope.
Customers must ensure that access arrangements are suitable for the move. This includes arranging parking permissions, lift access, keys, permits, and any building restrictions that may affect the work. 
If our team is unable to complete the service because access was not arranged, inaccurate information was given, or the premises are unsafe, additional waiting time or abortive charges may apply. We may refuse to begin work if conditions present a risk to people, property or lawful operation.
Payments are due according to the payment terms stated on the booking confirmation or invoice. Unless otherwise agreed in writing, payment must be made in full by the time the service is completed. In some cases, a deposit, partial advance payment, or card pre-authorisation may be required to secure the booking. Any deposit paid will be deducted from the final balance unless otherwise stated.
Prices may be quoted as fixed fees or as estimates. Fixed fees apply only to the agreed scope of work. If the move takes longer than expected, if additional floors, heavy items, extended waiting time, or extra labour are required, or if the inventory is larger than described, additional charges may be applied. Our team will normally inform the customer of any likely extra cost as soon as reasonably possible. The customer agrees to pay for services requested on the day that were not included in the original quotation.
Invoices must be paid using the method specified by us, which may include bank transfer, debit card, credit card, or another approved payment method. 
If payment is delayed, we may charge reasonable administrative costs and interest to the extent permitted by law. Title to any goods moved remains with the customer at all times, but the Company may retain a right of lien over goods in our possession where lawful, until sums properly due have been paid.
Cancellations and postponements must be made as soon as possible and preferably in writing. If a booking is cancelled by the customer, cancellation charges may apply depending on the notice given, the resources already allocated, and whether vehicles, staff, or subcontracted services have been reserved. The following may be used as a general framework unless a different written arrangement has been agreed: more than 7 days’ notice may result in no cancellation fee; 3 to 7 days’ notice may result in a moderate fee; less than 72 hours’ notice may result in a higher fee; and same-day cancellations may be charged in full or in part.
If the customer wishes to reschedule rather than cancel, we will try to accommodate the new date subject to availability. However, a rearranged booking may be treated as a cancellation of the original job if resources have already been committed. Where the Company must cancel or postpone due to operational reasons, severe weather, unsafe conditions, vehicle breakdown, staff illness, legal restriction, or another event beyond our reasonable control, we will seek to offer an alternative time. Our liability in such cases will be limited to refunding any prepayment for services not supplied, unless otherwise required by law.
If the customer is not present at the agreed time, or if the move cannot proceed because the premises are unavailable, the keys are not released, or access is blocked, the booking may be treated as a late cancellation or abortive visit. We may charge for time spent travelling, waiting, or attempting to complete the service. 
This is intended to reflect the cost of reserved labour and vehicle time rather than any penalty.
Liability is limited in accordance with applicable UK law. We will take reasonable care when handling possessions and property, but the customer understands that removals involve manual handling, transport risks, and reliance on information supplied by the customer. Unless otherwise agreed in writing, we are not responsible for damage arising from items that were already fragile, poorly packed, defective, unstable, or unsuitable for removal in ordinary conditions.
The customer should ensure that all items are adequately packed and that valuable, delicate, or irreplaceable articles are identified before the move. Where we provide packing materials or packing services, our obligation is to exercise reasonable skill and care, not to guarantee that every item will remain entirely free from movement-related risk. If the customer chooses self-packing, the Company will not be liable for damage caused by inadequate packaging, overfilled boxes, hidden defects, or incorrect stacking by the customer or a third party.
Our liability for loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care will be limited to the repair, replacement, or reasonable cash value of the affected item, subject to any agreed declaration of value or insurance arrangement. We will not be liable for indirect or consequential loss, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded.
Waste regulations apply where the service includes disposal, clearance, recycling, or removal of unwanted items. If our removals service involves taking away waste, the customer must disclose the nature of the material in advance. We only handle waste in accordance with applicable UK environmental law, duty of care requirements, and local authority or licensing obligations. Prohibited materials may include hazardous waste, chemicals, asbestos, clinical waste, pressurised containers, and other items that require specialist treatment.
Where waste removal is included, the customer confirms that they have the legal right to dispose of the items and that the items are not contaminated or restricted unless disclosed and accepted by us in writing. The customer agrees not to place prohibited waste among ordinary household items. If such materials are discovered, we may refuse collection, segregate the items, charge extra handling costs, or arrange specialist disposal where lawful and appropriate. Additional fees may apply to account for permits, disposal charges, sorting, or subcontracted treatment.
We aim to minimise waste sent to landfill by prioritising reuse, recycling, and lawful processing through authorised facilities. The customer acknowledges that any duty of care documentation, transfer notes, or waste records may need to be completed where required by law. Title to waste transfers only in accordance with the applicable legal framework and only for materials we are lawfully permitted to accept. The customer must not ask us to remove items that are stolen, illegally dumped, or otherwise unlawfully held.
Customer responsibilities include providing accurate inventories, disclosing special items, ensuring safe access, and protecting floors, walls, and surfaces where reasonable precautions are required before the move. The customer should remove loose objects, disconnect appliances where necessary, and make secure any items that are not to be moved. We may decline to move items if they are excessively heavy, dangerous, improperly prepared, or likely to cause injury or property damage.
The customer is also responsible for verifying that any parking suspensions, permits, loading bay arrangements, building regulations, or management rules are in place before the agreed start time. If extra delays arise because of missing access arrangements, the customer may be charged for waiting time or additional labour. If we have to return on another occasion because the move cannot proceed, this may be treated as a separate booking.
Where keys are entrusted to us, the customer remains responsible for making sure that keys are correct and that there are no hidden access issues. We will take reasonable care of any keys or access devices in our possession, but we are not responsible for defects in locks, alarms, or entry systems that we did not install, supply, or maintain.
Force majeure means any event beyond our reasonable control that prevents or delays performance, including extreme weather, road closures, industrial action, public emergency, government restriction, or transport disruption. In such circumstances, we may suspend or reschedule the service without liability for delay, provided that we act reasonably and keep the customer informed where practicable. If performance becomes impossible, the contract may be ended to the extent affected by the event.
We may also suspend or refuse service if the customer behaves in a threatening, abusive, discriminatory, or unsafe manner, or if the location presents a serious risk to staff, property, or lawful operation. In such cases, we may terminate the booking and charge for work already undertaken and expenses reasonably incurred. The customer is responsible for ensuring that all persons at the premises cooperate with the moving team and do not interfere with safe working practices.
Insurance arrangements, where available, will be explained separately and do not replace these terms. Any optional cover, declared value, or additional protection must be confirmed in writing. If the customer wants higher protection for valuable goods, it is their responsibility to request this before the move begins. Standard service pricing does not normally include enhanced cover unless expressly stated.
General provisions apply to the entire agreement. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force. No waiver of a right shall be effective unless communicated in writing. Any failure by us to enforce a term on one occasion does not mean we have waived our rights generally. We may assign or subcontract all or part of the service where appropriate, provided that this does not materially reduce the service agreed.
These terms, together with the booking confirmation and any written service schedule, form the complete agreement between the parties relating to the removal service. If there is any inconsistency, the written confirmation and any specifically agreed service schedule will prevail over these standard terms to the extent of that inconsistency. The customer should retain a copy for reference.
All notices under this agreement should be provided in a durable written form, including email or other agreed digital communication, unless a different method is required by law. The Company may update these terms from time to time, but the version that applies to a booking will be the version in force at the time the booking is confirmed.
Governing law and jurisdiction are those of England and Wales. Any dispute or claim arising from or in connection with these terms, the booking, or the provision of services shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.
These terms are intended to be lawful, fair and transparent, and to reflect the practical realities of a professional moving service. By proceeding with a booking, the customer confirms that they have read and understood the conditions, agree to comply with their obligations, and accept that the service will be delivered on the basis described above.
In the event of any conflict between a verbal statement and these written terms, the written terms will take precedence unless the Company has expressly agreed otherwise in writing. The customer is encouraged to review all booking details carefully before confirming the service.
For the avoidance of doubt, references to Removals Knightsbridge are used as the service name for these terms and do not create any separate legal entity unless stated in the booking confirmation. The customer’s continued use of the service after a revised version of the terms has been issued will be taken as acceptance of the updated terms for future bookings.