Removals Knights Bridge Terms and Conditions of Service
These Terms and Conditions set out the basis on which Removals Knights Bridge provides household and commercial removal, packing, storage, and associated services within its UK service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Removals Knights Bridge, the removal service provider.
1.2 Customer means any individual, partnership, company, or organisation that requests or uses the services of the Company.
1.3 Services means removal, transport, packing, unpacking, loading, unloading, storage, and any related services provided by the Company.
1.4 Goods means all items, furniture, personal belongings, equipment, and any other property entrusted to the Company for the purposes of the Services.
1.5 Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and the written quotation or confirmation.
2. Quotations and Service Area
2.1 Any quotation provided by the Company is based on the information supplied by the Customer, including but not limited to property access, volume of Goods, special handling requirements, and service dates.
2.2 Quotations are normally provided free of charge and will be expressed in pounds sterling. Unless otherwise stated, quotations are valid for 30 days from the date of issue.
2.3 The Company provides services primarily within its designated UK service area. Work outside this area may be subject to additional charges, travel time, and specific arrangements which will be confirmed at the time of quotation.
2.4 The Company reserves the right to amend or withdraw any quotation before a booking is confirmed if there is a material change in the scope of work, circumstances, or costs beyond the Companys reasonable control.
3. Booking Process
3.1 A booking is not confirmed until the Customer has accepted the quotation and any required deposit or advance payment has been received by the Company.
3.2 Acceptance of a quotation may be made in writing, electronically, or through other methods explicitly permitted by the Company. By accepting the quotation, the Customer confirms that they have read and agreed to these Terms and Conditions.
3.3 The Customer must provide accurate information about the Goods, access at collection and delivery addresses, parking arrangements, and any special requirements such as dismantling or reassembly, heavy or fragile items, and long carries.
3.4 The Company may request a pre-move survey, either in person or by video or photographic means. Any significant discrepancies between the information provided and the actual conditions on the day may result in additional charges or, in extreme cases, the Company refusing to carry out the move.
3.5 Booking times are given in good faith but are estimates. The Company will use reasonable endeavours to adhere to agreed dates and times but shall not be liable for delays caused by traffic, weather, road closures, or other circumstances beyond its reasonable control.
4. Customer Responsibilities
4.1 The Customer is responsible for:
a. Ensuring adequate parking and access for the Companys vehicles at both collection and delivery addresses, including any necessary permits or permissions.
b. Ensuring that Goods are suitably packed unless a packing service has been booked.
c. Removing and safely disconnecting any fixtures, fittings, and appliances prior to the move, unless otherwise agreed.
d. Ensuring that all Goods to be moved are clearly identified and that no items intended to remain on the premises are mistakenly included.
e. Being present or appointing a responsible representative at collection and delivery addresses to oversee the move, confirm inventories where applicable, and sign job completion documents.
4.2 The Customer must not submit for removal or storage any items that are prohibited or unsafe, including but not limited to hazardous materials, flammable or explosive substances, illegal goods, or perishable items, unless the Company has explicitly agreed in writing.
5. Payments and Charges
5.1 The total charges for the Services will be set out in the quotation or booking confirmation. Additional charges may apply for extended hours, waiting time, extra labour, parking fees, tolls, or other unforeseen circumstances.
5.2 Unless otherwise agreed, a deposit or full prepayment is required to secure a booking. The balance, if any, is payable on or before completion of the Services.
5.3 Payment methods and deadlines will be indicated on the quotation or confirmation document. The Company reserves the right to refuse to commence or continue Services if payment has not been received in accordance with the agreed terms.
5.4 All charges are exclusive of any applicable taxes or statutory charges unless specifically stated otherwise. If such taxes apply, they will be added at the prevailing rate.
5.5 If the Customer fails to make payment by the due date, the Company may charge interest on the outstanding amount at a reasonable rate and may take appropriate steps to recover the debt, including legal action where necessary.
6. Cancellations and Postponements
6.1 If the Customer wishes to cancel or postpone a booking, notice must be given as early as possible.
6.2 The Company may apply cancellation or postponement charges on a sliding scale, which may include:
a. No charge if the Customer cancels or postpones with sufficient notice prior to the agreed service date.
b. A reasonable percentage of the quoted price if cancellation or postponement occurs within a specified number of days before the service date, reflecting costs incurred and the likelihood of rebooking the time slot.
c. Up to the full quoted amount for cancellations or postponements on the day of the move, or where the Company is unable to carry out the Services due to circumstances within the Customers control.
6.3 If the Company cancels a booking due to circumstances within its control, the Customer will be entitled to a full refund of any deposit or prepayment made for that booking. The Company will not be liable for any consequential losses arising from such cancellation.
7. Access, Parking and Delays
7.1 The Customer must ensure that suitable parking and access are available for the Companys vehicles at all relevant locations. Any fines, penalties, or additional costs incurred due to inadequate parking or access may be charged to the Customer.
7.2 The Company is not liable for delays caused by factors beyond its control, including but not limited to traffic congestion, accidents, adverse weather, road closures, strikes, or delays caused by third parties.
7.3 If delays occur that result in additional time or resources being used, the Company may charge a reasonable additional fee based on its standard hourly or daily rates.
8. Insurance and Liability
8.1 The Company will take reasonable care in handling, transporting, and storing the Goods. However, the Customer acknowledges that some risk of loss or damage is inherent in removal activities.
8.2 The Companys liability for loss of or damage to Goods, howsoever caused, shall be limited to a reasonable amount per item or per consignment, subject to any higher level of cover agreed in writing or arranged through separate insurance.
8.3 The Company shall not be liable for:
a. Loss or damage arising from faulty or insecure packing by the Customer.
b. Damage to fragile or delicate items not properly protected.
c. Loss of or damage to items of special value, including but not limited to jewellery, money, important documents, works of art, or antiques, unless the Company has been specifically informed in writing and has agreed to assume responsibility.
d. Normal wear and tear, minor scuffs, or superficial marks that may occur during careful handling.
e. Indirect or consequential losses, loss of profit, loss of enjoyment, or loss of opportunity.
8.4 Any claim for loss or damage must be reported to the Company as soon as reasonably possible and in any event within a reasonable period after completion of the Services. The Customer must provide sufficient details and evidence to allow the Company to investigate the claim.
8.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
9. Excluded Items and Special Risks
9.1 The Company will not accept responsibility for the loss, damage, or deterioration of the following items unless expressly agreed in writing:
a. Hazardous, explosive, or toxic materials.
b. Perishable or temperature-sensitive goods.
c. Live animals or plants.
d. Valuables including but not limited to cash, jewellery, precious metals, securities, or important documents.
9.2 If such items are included in the Goods without the Companys knowledge or consent, the Customer does so at their own risk and may be responsible for any resulting damage, loss, or regulatory consequences.
10. Waste, Disposal and Environmental Regulations
10.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Customer acknowledges that the Company is not a general waste carrier unless this has been clearly specified as part of the Services.
10.2 If the Customer requests disposal or recycling of unwanted items, this must be agreed in advance. Additional charges may apply for collection, segregation, transport, and lawful disposal of such items.
10.3 The Customer must not request the Company to dispose of hazardous or controlled waste unless the Company has explicitly agreed and is legally authorised to do so. This includes, but is not limited to, chemicals, paint, asbestos, medical waste, and electrical items requiring special processing.
10.4 The Company reserves the right to refuse to carry or dispose of any items that, in its reasonable opinion, may pose a risk to health, safety, property, or the environment, or that could breach local or national waste regulations.
10.5 The Customer shall be responsible for any fines, penalties, or costs incurred as a result of providing misleading information about the nature of items to be removed or disposed of.
11. Storage Services
11.1 If storage services are provided, Goods will be stored in a facility selected by the Company or a third-party provider acting on its behalf.
11.2 Storage charges will be levied on a weekly or monthly basis as specified in the quotation. The Customer must keep payments up to date to retain the right to access stored Goods.
11.3 The Customer must not store prohibited or hazardous items. The Company reserves the right to inspect goods in storage if it has reasonable grounds to suspect a breach of this requirement.
11.4 If storage charges remain unpaid for a prolonged period despite reasonable reminders, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or otherwise dispose of the Goods to recover unpaid sums and reasonable costs.
12. Complaints and Dispute Resolution
12.1 The Company aims to deliver a professional and reliable service throughout its UK service area. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the matter can be investigated.
12.2 The Company will endeavour to resolve complaints promptly and fairly. The Customer may be asked to provide photographs, inventories, or other supporting information.
12.3 If a dispute cannot be resolved amicably, either party may consider using an independent mediation service or pursue any other legal remedies available under UK law.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data about the Customer for the purposes of providing the Services, administering the Contract, and complying with legal obligations.
13.2 Personal data will be handled in accordance with applicable UK data protection legislation. The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse.
13.3 The Customer has certain rights in relation to their personal data, including access and correction, subject to legal limitations.
14. Force Majeure
14.1 The Company shall not be liable for any delay or failure to perform its obligations under the Contract if such delay or failure is due to events beyond its reasonable control, including but not limited to natural disasters, severe weather, acts of war or terrorism, industrial disputes, or failures of transport networks.
14.2 If a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will take reasonable steps to mitigate the impact on the Services.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the provision of the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
16.2 No variation of these Terms and Conditions shall be effective unless it is agreed in writing by the Company.
16.3 The Customer may not assign or transfer any rights or obligations under the Contract without the Companys prior written consent.
16.4 The Contract is between the Company and the Customer only. No person other than a party to the Contract shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of these Terms and Conditions.
By confirming a booking with Removals Knights Bridge or using any of our removal or associated services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
