Removals Knights Bridge Privacy Policy
This Privacy Policy explains how Removals Knights Bridge collects, uses, stores and protects personal data for all customers and prospective customers in the areas where we operate. It is designed to comply with the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable.
By requesting a quotation, booking our services, or otherwise interacting with Removals Knights Bridge, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Removals Knights Bridge is a removals and related services provider. For the purposes of data protection law, we act as the data controller for the personal data that we collect and process about our customers and prospective customers in our service areas.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact information such as your name, title, postal address, property details, and any other contact details you choose to provide when you enquire or make a booking.
Service and booking information such as details of your move, inventory or item lists that you share with us, access information for properties, dates and times for services, special instructions, and records of quotes, invoices and payments.
Communication records such as details of communications between you and Removals Knights Bridge, including notes of telephone calls and copies of written correspondence where necessary for our services or to resolve queries.
Payment related information such as partial payment details and transaction information required to process your payments. We do not store full payment card details when third party payment processors are used.
Technical data such as basic device or browser information and interaction data with our website when you visit or send us an enquiry form, where this is necessary for the operation and security of our online services.
How We Collect Your Data
We may collect personal data from you directly when you submit an enquiry, request a quote, make a booking, correspond with us by phone or in writing, or provide information on the day of your move.
We may also receive personal data indirectly when another person arranges a move on your behalf, or where an organisation contracts Removals Knights Bridge to provide services involving your property or belongings and provides us with your contact details to perform the service.
Lawful Basis for Processing
Removals Knights Bridge only processes personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract: to take steps at your request before entering into a contract, and to perform a contract for removals or related services that you have entered into with us. This includes providing quotations, booking and carrying out moves, and communicating with you about our services.
Legal obligation: to comply with legal and regulatory requirements applicable to our business, such as tax, accounting, and record keeping obligations, as well as responding to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate interests in operating and improving our business and services, such as managing customer relationships, monitoring and improving our service quality, handling queries and complaints, and protecting our rights, property and safety. When we rely on this basis, we balance our interests with your fundamental rights and freedoms.
Consent: where required by law and where no other lawful basis applies, we may rely on your explicit consent for certain processing activities, such as sending you certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, respond to enquiries, and give information about our services relevant to your request.
To plan, manage and carry out removals and related services, including logistics, team allocation, access checks, and handling of your belongings in line with your instructions.
To manage our relationship with you as a customer, including issuing confirmations, updates, invoices, receipts, and service-related notifications.
To handle queries, feedback and complaints, and to provide aftercare support connected to our services.
To maintain accurate internal records for business management, financial reporting, and compliance with legal and regulatory requirements.
To improve our services, operations and customer experience, including staff training and quality assurance, to the extent permitted by law.
To protect our business and our customers against fraud, misuse of our services, or other unlawful or harmful activities, and to enforce or defend legal claims.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law, including:
Service providers acting as data processors who support our business operations. These may include information technology providers, secure data storage providers, payment processing services, and systems used to manage bookings and customer information.
Professional advisers such as accountants, auditors or legal advisers, where this is necessary for the services they provide to us.
Public authorities, regulators, law enforcement bodies or courts where we are legally obliged to disclose data or where disclosure is necessary to protect our rights or the rights of others.
Any third parties involved in a business reorganisation, transfer, merger or acquisition relating to Removals Knights Bridge, in which case personal data may be transferred as part of the relevant transaction, in accordance with data protection law.
Whenever we use data processors, we require them to process your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.
In general, personal data related to quotes, bookings and service delivery is retained for a period aligned with applicable limitation periods for legal claims and statutory record-keeping obligations. This helps us respond to queries, resolve disputes and demonstrate our compliance with legal obligations.
When personal data is no longer required for the purposes described in this Privacy Policy, we will take reasonable steps to delete it or anonymise it so that it can no longer be used to identify you.
Data Security
Removals Knights Bridge takes appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes and are subject to confidentiality obligations.
While we work to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. You are responsible for any information that you choose to share with us in a way that is not secure.
International Transfers
Where we need to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection law. These safeguards may include using countries that have been recognised as providing an adequate level of protection, or entering into contracts that incorporate recognised data protection clauses.
Your Data Protection Rights
Under data protection law, and subject to certain conditions and exceptions, you have a number of rights in relation to your personal data. These include:
Right of access: you can request confirmation of whether we process your personal data and, if so, obtain a copy of that data and certain additional information.
Right to rectification: you can request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: in certain circumstances, you can request that we restrict the processing of your personal data, for example while we check its accuracy or consider an objection you have raised.
Right to object: you can object to certain types of processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your personal data unless we have compelling legitimate grounds to continue.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another data controller where technically feasible.
Right to withdraw consent: where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, our business practices, or applicable laws and regulations. Any changes will take effect when the updated Privacy Policy is made available. You should review this Privacy Policy periodically to stay informed about how we process your personal data.
